About Us

Gasing stores was founded in 2007 with the vision to create a premium supermarket grocer that is able to meet the discerning appetite of Petaling Jaya residents who are looking for fresh produce and quality household goods.

We strive to expand our range of products offered every day by constantly bringing in choice products and popular brands, We also take pride in our wide range of organic, non-GMO, all natural food produce from world renowned brands that are available for our health conscious customers. You can find everything you need under one roof, right here at Gasing Stores.

We work closely with our suppliers and industry partners to provide you with only the freshest and high quality products for your daily grocery needs. Putting customers at the heart of everything we do is what we’re passionate about!

Today, with Gasing stores Online, we aim to become a one-stop online centre for all your daily needs. This platform is our next evolution as a physical retailer in the modern age and it is also intended to facilitate you with your daily grocery routine to provide you with an easier, faster and effortless method to gain access to your everyday needs. It’s a shopping spree made easy with Gasing stores.

Refunds and Return Policy

1.Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund within 3 days.

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances:

• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided in the listing of the Item.

Buyer’s application must be submitted via enquiry@gasingstore.com

We will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

In the event where Buyer has commenced legal action against Gasing Stores, Buyer may provide the formal notification from the appropriate authority to Gasing Stores to request Gasing Stores to continue to hold the purchase monies until a formal determination is available. Gasing Stores will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to us in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

4. Liability of Product Return Shipping Fee

i) In the scenario of an unforeseen error from our end (i.e - damaged, faulty or wrong product delivered to the buyer), Gasing Stores will bear buyer's return shipping fee.

ii) In the scenario of the buyer's change of mind, buyer shall get our consent prior to the return request and buyer will bear the return shipping fee.

5. Refunds

Buyer will only be refunded after Gasing stores received the returned Item. The refund will be made to Buyer’s designated bank account.

Last Updated: 19/04/2024